Problems or questions?

PixEdit does indeed drive scanners at its maximum rated speed on all resasonable modern office computers. However, some anti virus packages may slow down the data transfer between the scanner and computer, forcing PixEdit to wait for scanned pages to arrive.

Click here to learn how to solve scanning performance problems caused by antivirus programs.

Older USB 1.0 devices connected to the PC may also affect scanning performance Connected USB 1.0 devices may force modern USB 2.0 interfaces to reduce transfer speed in order to be compatible with older equipment. If your USB 2.0 scanner is connected to the same USB hub as your USB 1.0 devices, scanning speed will suffer. You can verify this situation by clicking F11 in PixEdit to open the log window and check for any performance warnings.

I can't find Autosize in ScanBar

By default, Autosize is not available as size selection in ScanBar for some scanners. The reason is that the built-in Autosize function in many scanner models is not as reliable as the "Detect page size and crop automatically"function in PixEdit. Instead you should therefore select Max size in ScanBar, and then enable "Detect page size and crop automatically" on the General tab in After Scanning in PixEdit.

To enable display of Autosize in Scanbar you need to change the following two registry settings as shown below:

[HKEY_CURRENT_USER\Software\Techsoft\PixEdit7]

"EnableCanonAutoPageSize"=dword:00000001

"DisableCanonDetectPageSize"=dword:00000000

As an alternative, copy the below five lines into a new notepad text file and save it as a .REG file. Then double click the .REG file to import into registry. Make sure PixEdit is NOT running when performing this procedure.

REGEDIT4

[HKEY_CURRENT_USER\Software\Techsoft\PixEdit7]

"EnableCanonAutoPageSize"=dword:00000001

"DisableCanonDetectPageSize"=dword:00000000

If you choose to use the scanner's internal Autosize function by changing this registry setting, you may still want to enable "Detect page size and crop automatically" on the General tab in After Scanning in PixEdit for maximum reliability.

How to start PixEdit as a service

For advanced PixEdit users and system integrators, please have a look at the following article from Microsoft: http://support.microsoft.com/kb/137890

In general, we don't recommend running PixEdit under a service. You will not be able to reconfigure PixEdit or correct possible errors when running in this mode as easy as when running PixEdit with a full user interface. However, if all you want is to let PixEdit's DocServer watch a number of folders for incoming documents, process them with predefined after-scan profiles and store the results elsewhere, starting and running PixEdit in this way may be acceptable. Possible process errors must in this case be handled by manipulating the “Not processed” folders. When reconfiguring profiles, you first need to stop the instance of PixEdit running under the service and then start PixEdit manually to reconfigure. Then stop the manual instance and restart PixEdit under the service to continue processing.

How to create a PixEdit log file

Summary: Hit F11, then right click the output window and check all options. Specify a log file name, for example pixeditlog.txt. Work as normal in PixEdit until you have logged the incident you want to diagnose. Then e-mail the log file to support@techsoft.no together with any additional information such as scanned files and/or descriptions you think may be relevant to solve the case.

Detailed description

PixEdit features logging capabilities. The log file capability is especially useful for diagnosing scanner problems and performance problems, as well as for debugging your own application using the COM programming interface in PixEdit. The following information is for advanced users, support personnel and programmers who write their own PixEdit based application. During logging, PixEdit displays and writes significant amounts of information to the output window. This activity may slow down the execution speed and logging should therefore not be used during normal document production.

Warning: Information produced during logging contains details about your system configuration, possible account names (but not passwords), IP addresses, hardware configuration, installed software and other types of information that may be regarded as confidential. If asked to provide log information to PixEdit support personnel or others outside your organization, you must first manually delete information in the log file you consider confidential.

To enable logging in PixEdit, hit the F11 key on your keyboard. The output window will open and start to log all PixEdit basic activity. To maximize the detail level, right click the output window and check all options. In order to log as much information about your scanner installation as possible, use Scan, Twain Advanced and then click Select source. Select you scanner from the list and then click OK.

By default, PixEdit will log activity and system information to the output window only. By right clicking the output window and selecting Save, you may save its content to file later.

In some cases however, you may want to log each generated information line directly to file. This option is useful in case you are diagnosing a PixEdit application crash, preventing you from saving the log later

Error message when having more than 100 documents open at the same time

By default, Windows allows applications to use 10.000 so called GDI Objects. If you open more than about 100 documents at the same time, Windows may refuse to give more GDI objects to PixEdit. This situation will result in one or more error messages.

There is a way in Windows registry to allow more GDI Objects. Change the value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT \CurrentVersion\Windows\GDIProcessHandleQuota from 10000 to 65500. More details at Microsoft at http://msdn.microsoft.com/en-us/library/ms724291(VS.85).aspx

To further maximize available Windows resources, you may consider to increase HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\Windows\USERProcessHandleQuota to maximum 18.000. More information can be found at http://msdn.microsoft.com/en-us/library/ms725486(VS.85).aspx

These two changes will dramatically increase the maximum number of open documents before an error occurs. The PC must be rebooted before these changes take effect.

Related information here: PixEdit displays "Out of virtual memory"

Error message when installing PixEdit on Windows 2000

Starting from revision 7.8.x , Windows 2000 is no longer supported. Typically you will get several different error messages when trying to install PixEdit on Windows 2000. There are no plans to reintroduce support for Windows 2000 in PixEdit.

PixEdit displays "Out of virtual memory"

This is normally caused by too many open documents at the same time, even if you have a lot of memory in your computer. Starting from version 7.8.10, you can have more documents open at the same time without making any changes to your computer. If you have an earlier version of PixEdit, you may consider upgrading your license to version 7.8.10 or later.

Starting from version 7.8.10, you can increase the maximum number of open documents even further by using the methods below:

Windows XP In boot.ini, append the following statement to your boot specification: /3GB. More information can be found here: http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx

Windows Vista Click the Start button, then type "CMD" and hit enter. The command line prompt should open. Then type "bcdedit /set increaseuserva 3072"

You need to reboot your computer before these statements take effect.

I get an Internal Error message during innstallation of PixEdit

You have an older version of PixEdit that must be uninstalled. Click Start button, Control Panel and choose Add/Remove programs. Scroll down to Techsoft PixEdit 7 and uninstall. Then start the installation of PixEdit again.

Missing files? If you get an error regarding missing files on the distribution CD, please contact support@techsoft.no

Performance problems or Program Termination after extensive use

If you experience reduced PixEdit performance after extensive use on Microsoft Windows XP Service Pack 2 or Microsoft Server Server 2003 , you need a patch from Microsoft.

The Microsoft hotfix is not available on the Techsoft web site, you must contact Microsoft locally to get the fix for your language. When contacting Microsoft, please request hotfix KB 319740.

If you don't want to install this patch from Microsoft, you must wait until XP Service Pack 3 becomes available or use the following workaround suggested by Microsoft:

WORKAROUND
If this GDI leak is seriously degrading performance, you can turn off the new user interface theming in Windows XP. To do this, follow these steps:

1. Click Start, and then click Control Panel.
2. Click Appearance and Themes, and then click Display.
3. On the Themes tab of the Display Properties dialog box, click Windows Classic in the Theme list.
4. Click Apply, and then click OK.

For more information about this problem, please visit

http://support.microsoft.com/default.aspx?scid=kb;en-us;319740.

Error message “The ordinal <X> was not found in the DLL “MAPI32.DLL”
PixEdit 6.2 and later utilizes MAPI (Mail API) for certain functionality related to scanning and post processing. Some non-Microsoft mail clients incorrectly overwrites the standard stub MAPI32.DLL and this may prevent PixEdit from running correctly. If you encounter an error message when starting PixEdit saying that “The ordinal <X> was not found in the DLL “MAPI32.DLL””, it is likely that you have this problem.

Microsoft has created a fix for this called FIXMAPI.EXE which can be found in your \<windows>\System32 directory. Run this exe and check that PixEdit runs normally afterwards. You may also want to verify that your mail client is working properly after the fix.

Installing and running PixEdit on a Citrix server
Running and installing a Windows application on a Citrix server often requires special care. This article describes some issues that you should be aware of when installing and running PixEdit in a Citrix environment.

Registry replication
A Citrix server replicates registry information to its clients. This feature enables a server operator to easily deploy settings and configurations to a group of users. When you install an application on the server, changes in the registry that are made by the application installer are recorded and will be replicated to the users that are given access to this application. And if you run the application during the installation procedure on the server, any registry changes the application makes will also be recorded and replicated to the clients.

PixEdit stores a lot of information in the registry. Some of this information may be useful to replicate to a group of users and some is not. The information that is recorded by the PixEdit installation program is necessary for PixEdit to run properly, so it should be left as is. But, as an administrator, you have to make a choice of whether or not you want to preset any of the dynamic settings in PixEdit. You may do this by running PixEdit during the installation procedure on the server and go through whatever dialogs you want to. Remember, if you do this, all your settings will be recorded and replicated to the clients later. If you want only some settings to be replicated, you must manually remove the other keys and values from the registry on the server. Most of the PixEdit dynamic settings are stored under

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Techsoft\PixEdit6]

Note that techsoft provides no official documentation of all these settings, and they are subject to change without any notice. If you decide to edit these settings to accomplish a certain setup of PixEdit for your clients you must therefore develop this by experimenting on your own. However, you may consult Techsoft if you need explanations of specific registry values.

If you want each client to have entirely his own setup of PixEdit which is preserved between each session, then do not run PixEdit during the installation procedure on the server. This type of configuration is generally what Techsoft recommends to avoid problems.

Workspace, menus and toolbars
If you run PixEdit during the installation procedure on the server, it also stores its workspace configuration including menus and toolbars in the registry. This configuration is not compatible between versions of PixEdit and may not be compatible between clients. You should therefore avoid replication of the Workspace to the clients. If you experience problems with menus and toolbars when running PixEdit on a client, it is most likely caused by a replicated Workspace from the server. To remove the PixEdit Workspace from the server you must delete the following key (and all its subkeys) from the registry on the server:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Techsoft\PixEdit6\Workspace]

License issues
When running PixEdit from a Citrix server, you must ensure that the use of this software is compliant with our license agreement. PixEdit has a per-user license agreement, and we do not count simultaneous users. We count users that have access. Thus, as an administrator you are responsible for seeing to that the number of users that have access to PixEdit from your server is no greater than the number of licenses you have aquired.

Problems with scanning color or greyscale images from my old Contex or Oce scanner. (version 6.0.16 and earlier)

If you have a Contex or Oce scanner with old Firmware, you may need to follow the below procedure:

Stop PixEdit

Download pescanco.zip file

Unzip and replace your existing pescanco.dll with the new unzipped file. To find the old pecsanco.dll, use Start button, Search.

Can I install PixView silently in a logon script?

Yes. To install PixView or PixEdit without any prompts for input, use the following command line: setup /S /v/qn

I have a problem with installing a SCSI card for my scanner.

This is not a problem related to PixEdit, but since Techsoft frequently gets questions regarding SCSI we have made a special page for SCSI related problems. Click here to continue to the SCSI Support Page.

On your download page I can see that the current available version is newer than my own license. What's new?

You will find a complete revision history on our Revision History page. If you have a maintnenance contract, you may go directly to our maintenance server and download the latest version of PixEdit. Please use the link, your username and password you have received from Techsoft.

How do I create a barcode job separator sheet from Microsoft Office?

The following small macro in Excel will create and print a barcode separator sheet using the content of the active cell in a spreadsheet:

Sub CreateBarcodeSepSheet()
Dim pixapp As PixEdit.Application
Dim pixdoc As PixEdit.Document

Set pixapp = New PixEdit.Application

Set pixdoc = pixapp.CreateBarcodeSeparationSheet(ActiveCell.Text, True, "", "", "", "", "", "", 25, "A4", 300, True, True, False, "")
pixdoc.SetModifiedFlag (False)

Set pixdoc = Nothing
pixapp.Exit
Set pixapp = Nothing
End Sub

Error message .NET Framwork Error 22015 during PixEdit installation

Download and run a .NET Framework cleanup tool. There are several sources for this kind of tool such as:

http://www.posplus.com/downloads/

Please note that Techsoft is not responsible for the content of external links.

Additional information from Microsoft can be found here:

http://social.msdn.microsoft.com/forums/en-US/vssetup/thread/8655d21b-259b-449d-a0f4-0b94cdc353a1/

Microsoft blogs about this issue:

http://blogs.msdn.com/astebner/archive/2006/11/25/disabling-services-with-msconfig-to-work-around-setup-failures.aspx

Commonly known scanner bugs and workarounds

Modern scanner and driver combinations from well known manufacturers are of very high quality. Most vendor specific bugs in Twain drivers and firmware are known by error compensating logic in PixEdit, and PixEdit will in most cases reconfigure itself to compensate for such known errors. In some rare cases however, you may need to compensate for a driver or firmware bug by manually reconfiguring PixEdit in Scan, Twain Advanced, download a new Twain driver or even download firmware for your scanner.

If you experience any of the problems described below, please follow our suggested guidelines:

The Canon DR-5010C scanner - Driver locks up The Twain scanner driver might hang after last sheet has passed through the ADF. In order to fix update to firmware 3.04 (or later) and the latest Twain driver for your operating system. Available from :http://software.canon-europe.com/products/0010203.asp

Fujitsu scanners - Corrupt images on pallett scans (256 color) When scanning in memory transfer mode and compression enabled (default in PixEdit) some Fujitsu Twain drivers delivers corrupted images. Solved by reconfiguring PixEdit to use File Transfer mode. Go into Scan->Twain Advanced, under Transfer Mode, select "File", exit with OK and restart program.

Fujitsu scanners - Automatic Size and Skew detection resets itself. When scanning in memory transfermode and Automatic Size and Skew detection is selected (in Options in the Twain driver) it will be reset to Disable on subsequent scans. Solved by reconfiguring PixEdit to use File Transfer mode. Go into Scan->Twain Advanced, under Transfer Mode select "File" exit with OK and restart program.

Where do I download Twain drivers for my scanner?

PixEdit requires a Twain driver in order to control your scanner. Twain drivers are normally shipped together with the scanner. If you experience problems or abnormalities during scanning, you may need to download and install the latest version of Twain driver for your scanner.

Important

Please note than on certain scanner models, you may first have to update your scanner firmware before using the latest Twaindriver.

Below you will find links to the most commonly used Twain drivers:

Avision

http://www.avision.com.tw/ENGLISH/

Canon

http://software.canon-europe.com/

http://www.usa.canon.com/html/download/scanners_dr.html

CFM

http://www.cfm.de

Epson

http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp
http://esupport.epson-europe.com/SupportHome.aspx

Fujitsu
http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/index.html#twain
http://www.fujitsu.com/us/services/computing/peripherals/scanners/support/downloads_twain.html
http://www.fdg.fujitsu.com/home/drivers.asp?L=de&CID=9